Refund Policy

We have a strict NO RETURNS policy due to health and hygiene reasons for our skincare products, pinklip balm, hair systems, bundles and glue products. This includes change of mind due to choice of style and/or colour or glue type. Please ensure the correct colour , style or glue preference is correctly chosen before purchasing. Please read the description before purchasing hair systems, bundles or glue to see what is best suited for you.

 

Hair lace systems/ Hair extensions

 Please look at our after care section which helps guide you into properly taking care of your hair extensions. Any chemicals or hair products that you use is out of our control or any other person that places it on the hair is out of our control.

Please ensure that you test all hair products by carrying out a 24 hour patch test before use. Please refer to the product pages for more details. 

We are also not responsible for any damage caused by over bleaching or hair dye. We suggest seeking professional help when dying your hair extensions.

 

RETURNS:

Product returns: we do NOT ACCEPT the return of products unless damaged.  In such a case, please make a claim by emailing vqcollection@hotmail.com with clear photos of the damage along with proof of purchase.

However, if you are not completely satisfied with our products due to a manufacturing or quality defect, we will replace the product with the same, style and colour or glue chosen. The return of any product will not be accepted should the item show any evidence of being opened, altered or used. You must notify us via email and return the item within 28 days of receipt of order. All returns MUST comply with these guidelines and will undergo a full quality inspection upon their return. Refunds will not be given for change of mind.

This does not impede on your statutory rights.